Communications

authentic. principled. conversation.

Join the discussion. Every Monday morning, we publish information and advice for public-sector managers and others. Have something to add? Your input is welcome and appreciated. And if you have  an idea you’d like to see explored, please feel free to drop us a line.

Keep your eye on the big picture

Keep your eye on the big picture

We all go about our business, looking after unique and separate parts of the operation and come to have our own expression of just what the organization is. Our colleagues are busy with other parts of the animal — I’ll let you determine who has the tail end — but we get so engrossed in our own work that it’s only occasionally that we consider the organization as a whole.

They shouldn’t hear it through the grapevine

They shouldn’t hear it through the grapevine

When working with public-sector clients, I always strongly encourage news they are preparing for constituents or clients — and eventually the media — be first delivered to employees.
The reason? Chances are pretty good someone hearing the news will want to talk about it (even if just in passing)  if and when they make contact with one of your employees — either at a counter, by phone or standing six feet away from them in a grocery store. It really helps the effort if your employees know what they’re talking about.

It’s time to renew and reinforce COVID-19 safety practices and behaviours

It’s time to renew and reinforce COVID-19 safety practices and behaviours

As a start, we encourage you to assess communications tools you use now and measure their effectiveness. Determine the best communication channels to alert employees to new procedures or reporting an outbreak. And, most importantly, ensure you’ve established two-way communication tools that allow your team and visitors to report health and safety concerns or share their questions.